Important Information

Some important information to be aware of before attending our Leisure Centres

Admission Policy for our swimming pools:

Newry, Mourne and Down Leisure Centres currently operate the following admission policy for users of our swimming pools.

All children under the age of 8 must be accompanied by a responsible adult (at least 16 years old) at all times.
An adult (aged 16 or over) may accompany:-

- 1 child under the age of 4.
- 2 children where at least one of the children is aged over 4 years.

In addition to the above, non-swimmers (children) must wear a secure flotation device such as fitted armbands or a buoyancy aid.
Those under 16 years may not use the Health Suite.
Any person under the influence of drugs or alcohol will be refused admission.

Important COVID-19 Guidance:

We encourage our customers to wear face masks in communal areas, make full use of hand sanitiser stations throughout our buildings and social distance in busy areas where possible. Do not attend our leisure centres if you feel unwell or are experiencing any Covid-19 symptoms. Please note, that if we experience significant demand for our services and we need to ensure the safety of our customers, we may in some cases have to reintroduce session booking.

Guidance for Swimming Pools:

Swimmers will be admitted in a regulated order based on session start times. Swim sessions will be strictly 60 mins.
We ask that all customers arrive beach ready with your swimming costume already on underneath your clothes if possible.
Changing cubicles and lockers will be available in our swimming and gym areas. Showers and hair dryers will also be available. We would actively encourage our customers to come ready to train/ swim and shower at home where possible.
You’ll need to bring your own equipment, like googles and floats, if you have them and please make sure they are clean and identifiable as yours before you arrive.
When you are in the pool remember to leave a gap between you and other swimmers, and keep to your allocated lane. Follow the same direction of travel when lane swimming so as to avoid side by side lane swimming with the swimmers beside you. Please do not overtake whilst swimming. Before pushing off at each turn, check to see if anyone faster is approaching.
Pool pods and hoists will be available for customers who require them.

Ticket Sales/Swimming Lessons

No refunds or credit notes will be issued unless the session is cancelled by Newry, Mourne and Down District Council. Sessions cannot be transferred.

Cancellations and Withdrawals

We reserve the right to cancel, postpone or change the session.
If we cancel the session we will refund any ticket fees paid

If you have an enquiry you can also contact us on 0330 137 4026.

Health Commitment Statement

We are dedicated to helping you take every opportunity to enjoy the equipment and facilities that we offer. With this in mind we have carefully considered what we can reasonably expect of each other.

Relating to COVID-19 (Coronavirus)

Coronavirus is a highly contagious (it spreads easily). Your health and the health of other gym/facility users is your responsibility.

Our commitment to you

We will put in place the government guidelines published online at www.gov.uk. These guidelines are aimed at reducing the risk of spreading Coronavirus.
We will carry out a risk assessment and make changes to manage social distancing and provide effective infection control.
We will provide you with information about these changes, including any rules that we ask you to follow.

Your commitment to us and other gym/facility users

Do not enter the gym/facility if you or anyone in your household has coronavirus symptoms.
By entering the gym/facility you accept that even though we have put in place the government guidelines you are still at risk of getting coronavirus. Make yourself aware of the government guidelines published online at ww.gov.uk about protecting yourself and others from coronavirus and follow them.
Make yourself aware of the changes we have made and any rules we ask you to follow, and follow them.

Relating to Exercise

Our commitment to you

We will respect your personal decisions, and allow you to make your own decisions about what exercise you can carry out. However, we ask you not to exercise beyond what you consider to be your own abilities.
We will take reasonable steps to make sure that our equipment and facilities are clean and safe for you to use and enjoy for the normal purpose they were intended for. Bear in mind that we are not able to clean or inspect equipment and facilities after each use.
We will take reasonable steps to make sure that our staff are qualified to the fitness-industry standards set by the Chartered Institute for the Management of Sport and Physical Activity.
If you tell us you have a disability which puts you at a substantial disadvantage in accessing our equipment and facilities we will consider what adjustments, if any, are reasonable for us to make.

Your commitment to us

Do not exercise beyond your own abilities. If you know or are concerned that you have a medical condition which might interfere with you exercising safely, before you use our equipment and facilities you should get advice from a relevant medical professional, and follow that advice.
Make yourself aware of any rules and instructions, including warning notices, and follow them. Exercise carries its own risks. When you are exercising, you are responsible for the risks involved. You should not carry out any activities which you have been told are not suitable for you.
Let us know immediately if our equipment or facilities are unsafe to use or if you feel ill when using our equipment or facilities. Our staff members are not qualified doctors, but there will be a person available who has had first-aid training.
If you have a disability, follow any reasonable instructions to allow you to exercise safely.