Flooding

• Flooding Support for Residents
• Flooding Support for Businesses
• Welfare Support for Residents & Businesses

How to Report Flooding

To report a flooding problem on roads, burst water mains and blocked drains and if you require sandbags, please telephone:

Flood Incident Line - 0300 2000 100

This number is available 24 hours a day, seven days a week to report flooding.

When you report a flooding incident , staff will know which agency needs to assess and respond as deemed necessary.

You don't have to decide which organisation you need to ring and you don't have to contact the Rivers Agency, Transport NI (formerly known as Roads Service) or NI Water - this will be done for you.

When you telephone, a member of staff will take all your details and contact the appropriate agency on your behalf. This is a non-emergency number so if you are in danger call the emergency services on 999.

Preparing For Flooding

These are suggestions on being prepared for flooding:

• Keep a few sandbags to block doorways.
• Keep some short wooden boards to nail over airbricks.
• Make a household flood plan.
• Listen to local weather, news and travel bulletins on radio and TV. You can also check for warnings of severe weather on the Met Office website or register to receive alerts via email. 
• Make sure you have adequate insurance and that you are covered for flood damage. If you own your own home you should have both buildings and contents insurance. If you live in public or private rented accommodation you should have contents insurance. Your landlord should have buildings insurance on the property.
• Talk to your neighbours and consider having a community emergency plan for your area. Be neighbourly - there may be people near you who could use your help in a flooding emergency.
• Consider the various ways flood water could enter your home and consider making changes to prevent this.
• Report a road drainage fault here

Flood Recovery Plan for Residents

Household Flood Plan

A household flood plan can help to reduce the impact of flooding: 

• Make a household emergency life-saving plan with everyone in your house. This will make sure you know where to meet each other if you become separated and will help you to write down a list of important contact numbers and information in advance.
• Plan who will turn off the gas if water enters your home. You should not touch any electrical fittings and do not need to turn off the mains water supply.
• Make up an emergency kit and add extra things you will need in a flooding emergency like rubber gloves, waterproof clothing and boots.
• Think about what belongings you can move now and what you would want to move during a flood. Make sure you move your treasured family possessions to safety before a flood. It’s also useful to plan in advance what other things you might like to move to safety such as cars, pets, furniture and items in your garden.

What to do After a Flood

Cleaning up after a flood is heavy, manual work. You can get detailed advice on NI Direct about:

• Returning to a property after flooding
• Scheme for Emergency Financial Assistance (SEFA)
• Checking your electricity supply and electrical appliances
• Checking gas supply and gas appliances after a flood
• Protecting yourself while cleaning up
• Looking after your health while cleaning up
• Getting rid of floodwater
• Cleaning surfaces in your home
• Drying the building
• Major redecoration or repair work
• Contacting utility supplier

Please be aware used sandbags can be contaminated by sewage and oils and we are collecting used sandbags from properties.

For further information please visit: NIDirect / What to do After Flooding